All orders are handled through Amazon FBA shipping. You will receive an email and tracking number after the product has been processed and shipped, please allow up to 2 business days.
For any questions regarding your order you can email us at firstname.lastname@example.org Please ensure you provide your name and order number for us to quickly assist you.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for it's status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! WE provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but WE does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, please contact us and we can try and make things right.
AFTER YOU'VE PURCHASED
When Will My Order Be Processed?
Orders will be processed and shipped within 24 hours of ordering. All orders are handled and shipped out from our warehouse in United States.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.
How Long Does Shipping Take?
It usually takes 5-7 business days to arrive, however, in some instances delivery may be delayed.
If you need to change or cancel your order, please contact us immediately as we process and ship orders quickly.
Please note that any orders that have already been packed or shipped cannot be cancelled. However, we do offer free returns.